Merchant Services of America

Shift4 Dine — Point of Sale With the Hardware Included

A full restaurant point of sale — without writing a four-figure check for the equipment.

Shift4 Dine runs the dining room, the counter, the bar, and the kitchen on one system — ordering, payments, and reporting together. Through Merchant Services of America, the hardware is included at no upfront cost when your processing runs on Shift4. You deal with Merchant Services of America — a Shift4 sales representative, a local company that answers for the deal — not a call center.

The system — Shift4 Dine

Shift4 Dine (formerly SkyTab) is Shift4's flagship restaurant point of sale, built for full-service restaurants, quick-service counters, bars and nightclubs, pizzerias, coffee shops, and food trucks. Shift4 has been in the payments business since 1999, and Dine is the system it puts its name on today.

What runs on it, out of the box:

• Tableside ordering and coursing — orders taken at the table fire to the kitchen in the right order, course by course.
• Kitchen display — digital tickets routed to the right station, replacing the printer chaos at the pass.
• Reservations and waitlist — the host stand runs on the same system as the floor.
• QR ordering and pay — guests can order and settle from their own phones when you want them to.
• Staff management and scheduling — the team side of the house lives in the same system as the sales side.
• Real-time reporting — today's numbers today, not at month-end.
• Support around the clock — 24/7 in-house support, and on-site installation by a certified technician when your system goes in.

The hardware

Every piece below is part of the Shift4 Dine lineup — installed on site, and covered by a lifetime warranty while you are on the program.

Point of sale workstation

The hub of the house: a 14-inch touchscreen workstation for order entry, payments, and reporting, with chip, swipe, and contactless payment built in. The standard bundle includes the receipt printer, cash drawer, and card reader.

SkyTab Air handheld

The full point of sale in your server's hand. Orders and pay-at-the-table from anywhere in the room — chip, contactless, and mobile wallets — over Wi-Fi or 4G, with battery for the whole shift.

SkyTab Mobile handheld

A compact 5.7-inch handheld for tableside orders, split checks, and payments — the extra set of hands for a busy floor.

SkyTab Glass tablet

An 8-inch tablet point of sale for lean footprints: counters, cafés, food trucks, and patios. It pairs with your printers, cash drawer, and kitchen display like any other station.

Customer display

The guest-facing screen: the guest reviews the order as it is entered, adds the tip, and takes a digital receipt. Fewer mistakes, cleaner checkout.

Kitchen display system

Digital tickets on 16- or 22-inch screens, routed by station with prep-time sequencing — the kitchen sees what it needs, in the order it needs it.

Self-service kiosk

Guests order and pay themselves at the counter. Shorter lines, and your counter staff freed for the food.

On ownership, plainly: the hardware remains Shift4's property. You never write the equipment check — and if a piece fails while you are on the program, the lifetime warranty is what answers for it.

Built in, not bolted on

Online ordering. Ordering is built into Shift4 Dine — your own branded ordering page, with orders flowing straight into the point of sale and the kitchen display, not through a third-party marketplace's pipe. A website builder is included, so the page your guests order from carries your name, not somebody else's.

Gift cards and loyalty. Shift4's gift card program covers physical and electronic gift cards that work interchangeably across all of your locations, and an existing gift card program can be brought over. Loyalty and marketing — the program, the campaigns, the messages to your regulars — are built into Dine itself, so the card in a guest's wallet and the system at your counter are one and the same.

Know your numbers — Lighthouse Business Manager

Lighthouse Business Manager is Shift4 Dine's cloud back office, and it is where the owner actually runs the business:

• Reporting and analytics from anywhere — sales, product mix, and performance, in real time, for one location or every location together.
• Menu programming — build and change menus remotely; you can start before the hardware is even connected.
• Multi-location statements — consolidated statements across your locations, so month-end is one picture, not five.
• Transaction insight — charges, disputes, and chargebacks visible in the same place as your sales.

Payments — and dual pricing, if you want it

Illustrative example. Your menu, your prices — the card price is set to cover the processing cost, so the fee stops coming out of your margin.

Shift4 Dine runs on Shift4's own payments platform, end to end: the same company behind the point of sale stands behind the processing, and the platform behind it connects with more than 500 point of sale and property management systems across the hospitality industry. Cards, contactless, and mobile wallets are all native to the system.

If your business runs better when the card fees come off your bottom line, Shift4's Advantage Program is available on Dine in three configurations — dual pricing (a cash price and a card price, shown openly), cash discount, and a supplemental fee. Shift4 is explicit that Advantage is not a surcharge program, and it does not apply to debit or EBT transactions. Merchant Services of America sets the program up straight and explains it in plain language before it ever goes live at your counter — that is the only way dual pricing should be sold.

Merchant Services of America is not tied to any one vendor. We place each merchant on the program that fits their business best. Shift4 Dine is one of the options on our table: if it is the right fit for you, we will say so — and if a different program fits better, we will say that instead.

Already on a Shift4 system?

Shift4 Dine is the system Shift4 sells today. Its earlier restaurant systems — Focus, Future POS, POSitouch, Restaurant Manager, and Revel — remain supported for the businesses running them, and if you are on one of those, you are not stranded: talk with us about support where you stand and, when the time is right, a planned move to Shift4 Dine on your schedule, not a salesperson's.

The terms, in the open

• $29.99 per month per terminal.
• The hardware is included at no upfront cost when your processing runs on Shift4 — workstation, printer, cash drawer, and card reader — installed on site, with a lifetime warranty while you are on the program. The hardware remains Shift4's property.
• 36-month agreement. Processing runs on Shift4 for as long as you are on the system — that is the structure that funds the included hardware, and we will not pretend otherwise.
• Every fee on paper before you sign. Before you sign, you receive the full current fee schedule in writing — so nothing shows up later that you did not agree to.
• Your processing rate is set in your written proposal. Shift4 does not publish a standard rate, and neither do we — your numbers are figured for your business and put in writing before signature.

Frequently asked questions

Do I own the hardware?

No. The hardware remains Shift4's property, and that is the honest trade: you never write the equipment check, installation is handled on site, and the equipment carries a lifetime warranty while you are on the program. What you are buying is a working system, not a pile of depreciating terminals.

Can I keep my current processor and just use the point of sale?

No. Shift4 Dine runs on Shift4 processing — the processing is what funds the included hardware. If keeping your current processor matters more to your business, tell us: Merchant Services of America places merchants on several programs, including point of sale systems that run on other processing, and we would rather put you on the right one than the wrong one.

What will my processing rate be?

Shift4 does not publish a standard rate, so anyone quoting you one from a brochure is guessing. Your rate is figured from your business — volume, ticket size, how your guests pay — and given to you in a written proposal before you sign anything. If dual pricing fits your business, that option is on the table too, explained in full before it goes live.

What happens if I need to get out early?

The agreement runs 36 months, and leaving early carries charges calculated under the agreement's own terms, with charges for any equipment not returned. We walk through that language with you, in writing, before you sign — a fiduciary reads the exit door out loud before he walks you through the entrance.

Call to action

Put a real system to work in your restaurant.

Call Merchant Services of America to talk through Shift4 Dine for your business — what it includes, what it costs, and whether it is the right fit at all.

216-966-0856 · 866-211-8979

Or reach us through the contact and enrollment pages at merchantservicesofamerica.com — tell us about your restaurant, and we will put the numbers together in writing.

Hardware is included at no upfront cost when processing runs on Shift4 and remains Shift4's property under a 36-month agreement. Full fee schedule provided in writing before signing.

Merchant Services of America is a fiduciary-minded American payment solution provider.